**Selling/consigning** with Fashionphile

[discreetlux]

That's just crazy. What's happened to their customer service?

I have no idea! And this isn't even the first time I've had a problem with them. I had a customer service rep once tell me that I was allowed to return bags with the tags cut off, but only for store credit. I thought oh cool they changed their policy, since they originally told me, you are allowed a "one time exception" with returning a bag with the tag cut off.

I once bought a Chanel bag where the tag was awkwardly attached to the chain and I wasn't able to adjust it. I cut the tag off and decided the bag wasn't for me. I called about the tag, and the rep told me that as long as I was within the return window, I could still return it as long as the condition was the same, but only for store credit. I drove down to their selling studio to return, only to be told that I couldn't. I went back and forth with customer service for WEEKS.

I eventually got a manager to review the phone call with the customer service rep where she mentioned I could return the bag (this was when I learned they record every phone call). The manager admitted the rep was new and misinformed, and that she still couldn't help me lol. I should have stopped doing business with them a long time ago.

Anyway...I do love the bag, got a great deal on it. Now that they got their $300, they emailed me back saying they are sorry if I felt rushed and it wasn't their intention, blah blah. Lol.

When things work out great, it's a great buying/selling experience. But if something goes wrong, it's a complete nightmare.

 

[discreetlux]

Your bag is gorgeous and the charm is absolutely perfect with her. At least your ordeal is over, try to enjoy her. I just cancelled a bag I had on layaway at Fashionphile. Their business practices these days leave a bad taste in my mouth and there are lots of other preloved bag sites with better customer service.

Thank you for the compliment! My friend brought up a funny point about my bag. She said the story sounded like being in a bad marriage, but what came out of the marriage was my beautiful bag LOL. Now that I got confirmation from FP that the divorce is finalized, I feel more at ease. Also don't have to return the bag or share joint custody lol. Sorry I think this situation has made me a bit psychotic hahah.

Their layaway program is another bait and switch. It's great if the bag arrives as described, but if there's anything wrong with it, it's hit or miss if they will refund the 10% deposit.

 

[muchstuff]

I have no idea! And this isn't even the first time I've had a problem with them. I had a customer service rep once tell me that I was allowed to return bags with the tags cut off, but only for store credit. I thought oh cool they changed their policy, since they originally told me, you are allowed a "one time exception" with returning a bag with the tag cut off.

I once bought a Chanel bag where the tag was awkwardly attached to the chain and I wasn't able to adjust it. I cut the tag off and decided the bag wasn't for me. I called about the tag, and the rep told me that as long as I was within the return window, I could still return it as long as the condition was the same, but only for store credit. I drove down to their selling studio to return, only to be told that I couldn't. I went back and forth with customer service for WEEKS.

I eventually got a manager to review the phone call with the customer service rep where she mentioned I could return the bag (this was when I learned they record every phone call). The manager admitted the rep was new and misinformed, and that she still couldn't help me lol. I should have stopped doing business with them a long time ago.

Anyway...I do love the bag, got a great deal on it. Now that they got their $300, they emailed me back saying they are sorry if I felt rushed and it wasn't their intention, blah blah. Lol.

When things work out great, it's a great buying/selling experience. But if something goes wrong, it's a complete nightmare.

Deleting my account was the best thing I've done in awhile.

 

[Sparkletastic]

I’ve been surprised recently by how little they offer for consignments / purchases.

I recently decided to sell several bags from my collection and sent information / pics to Fashionphile, Yoogi’s, TRR and Ann’s Fabulous Finds. Fashionphile gave me the lowest quotes for all 5 bags. In some cases they were as low as 30% of the other quotes. Utterly ridiculous. I’ll never bother trying to consign or sell with them ever again.

 

[muchstuff]

I’ve been surprised recently by how little they offer for consignments / purchases.

I recently decided to sell several bags from my collection and sent information / pics to Fashionphile, Yoogi’s, TRR and Ann’s Fabulous Finds. Fashionphile gave me the lowest quotes for all 5 bags. In some cases they were as low as 30% of the other quotes. Utterly ridiculous. I’ll never bother trying to consign or sell with them ever again.

Ironically this was the one bag they gave me a decent quote for.

 

[Sparkletastic]

Ironically this was the one bag they gave me a decent quote for.

Which bag?

 

[muchstuff]

Which bag?

Givenchy Voyou.

 

[MacawGuy]

I’ve been surprised recently by how little they offer for consignments / purchases.

I recently decided to sell several bags from my collection and sent information / pics to Fashionphile, Yoogi’s, TRR and Ann’s Fabulous Finds. Fashionphile gave me the lowest quotes for all 5 bags. In some cases they were as low as 30% of the other quotes. Utterly ridiculous. I’ll never bother trying to consign or sell with them ever again. B

I recently requested quotes for my Evelyne 33, etoupe/GHW. It was purchased less than a year ago and barely used, the reason I decided to sell it was because I really don’t like the gold at all and so I never use it. I wish I hadn’t been so hasty to purchase it. Madison Ave Couture said they didn’t want anymore Evelynes, but FP offered me 1000 more than Rebag. Still low for what I paid for it, but at this point I’m thinking it’s better than nothing? I made a small attempt on FB marketplace but seemed to only attract scammers.

 

[Sparkletastic]

I recently requested quotes for my Evelyne 33, etoupe/GHW. It was purchased less than a year ago and barely used, the reason I decided to sell it was because I really don’t like the gold at all and so I never use it. I wish I hadn’t been so hasty to purchase it. Madison Ave Couture said they didn’t want anymore Evelynes, but FP offered me 1000 more than Rebag. Still low for what I paid for it, but at this point I’m thinking it’s better than nothing? I made a small attempt on FB marketplace but seemed to only attract scammers.

Rebag is the worst. I never try them anymore. Try Ann’s Fabulous Finds. They’ll consign for more than Fashionphile. Good luck!

 

[fashion16]

Try MyGemma (they are amazing) or keels handbags

 

[fashion16]

Try MyGemma (they are amazing) or keels handbags

Edit. KEEKs handbags

 

[MacawGuy]

Edit. KEEKs handbags

Thanks for the suggestions! Just submitted my growing photo library to both!

 

[muchstuff]

For anyone following my saga with FP, the client services supervisor has emailed me this morning to say that client services will be contacting UPS tomorrow by end of day to see what can be done.

You were right @discreetlux , once BBB was brought into the conversation I was passed to a supervisor who explained, yet again, why they couldn't help. When I said I understood but didn't agree and had an email drafted and ready to go the tone changed and they became helpful.

 

[discreetlux]

For anyone following my saga with FP, the client services supervisor has emailed me this morning to say that client services will be contacting UPS tomorrow by end of day to see what can be done.

You were right @discreetlux , once BBB was brought into the conversation I was passed to a supervisor who explained, yet again, why they couldn't help. When I said I understood but didn't agree and had an email drafted and ready to go the tone changed and they became helpful.

Isn't this so crazy?! It's like so something CAN be done! This is what infuriates me with their customer service lately. You literally have to babysit them and follow up like it's a second job, while they keep saying they can't do anything, and then once you strike the right cord "magically" something can be done.

It just comes across so shady and unfair for the customer when you eventually find out there was a solution all along, they just didn't want to do it.

Crossing my fingers everything goes good with their contact with UPS!!

 

[muchstuff]

Isn't this so crazy?! It's like so something CAN be done! This is what infuriates me with their customer service lately. You literally have to babysit them and follow up like it's a second job, while they keep saying they can't do anything, and then once you strike the right cord "magically" something can be done.

It just comes across so shady and unfair for the customer when you eventually find out there was a solution all along, they just didn't want to do it.

Crossing my fingers everything goes good with their contact with UPS!!

Thanks, I'm hoping to hear from them tomorrow!